Privacy Policy
<h2 style="text-align: justify;" class="">PRIVACY POLICY Mudanzas Tucan, S.L.</h2>
<p style="text-align: justify;" class="">Mudanzas Tucan, S.L., with CIF/NIF B29619863, and registered office at Parque Empresarial Monda, Parcels 21-22, Monda (29110), MALAGA, with email info@mudanzastucan.com and phone number 952582530</p>
<h3 style="text-align: justify;" class="">Data Protection Officer</h3>
<p style="text-align: justify;" class="">The owner is responsible for the personal data collected by browsing and using this website, in accordance with the requirements established by REGULATION (EU) 2016/679 related to the protection of personal data of individuals, as well as in compliance with Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI-CE).</p>
<p style="text-align: justify;" class="">By using this website, we understand that you have read and understood the information related to the processing of your personal data.</p>
<h3 style="text-align: justify;" class="">Data Protection Policy</h3>
<p class="" style="text-align: justify;">The responsible party applies the principle of active accountability in the processing of personal data, maintaining continuous updates and promoting the continuous improvement of the data protection system in compliance with the applicable legal requirements, ensuring in all cases:</p>
<ul class="">
<li style="text-align: justify;" class="">respect for the freedoms and fundamental rights of individuals</li>
<li style="text-align: justify;" class="">that the data is processed lawfully, fairly, and transparently</li>
<li style="text-align: justify;" class="">that the data processed is accurate, adequate, relevant, and limited in relation to the purposes for which it was collected</li>
<li style="text-align: justify;" class="">that the purposes for which the data is collected are explicit and legitimate and not processed in a way that is incompatible with those purposes</li>
</ul>
<p style="text-align: justify;" class="">The purpose of this document is to inform users about what we do with their personal data, how it is collected, what it is used for, the rights they have, and all the legal information required by current regulations.</p>
<h3 class="" style="text-align: justify;">Collected Data, Purpose, and Legality</h3>
<p style="text-align: justify;" class="">The personal data processed are those provided by users through the forms available on this website, and they are the minimum necessary to:</p>
<ul class="">
<li style="text-align: justify;" class="">send you information about our products/services</li>
<li style="text-align: justify;" class="">attend to inquiries</li>
<li style="text-align: justify;" class="">process orders, prepare the corresponding invoices, inform about the order status, handle complaints, and any other management derived from the service provided through this website</li>
</ul>
<p style="text-align: justify;" class="">These purposes are based on the legal principles for processing the data established by the applicable regulations: for the execution of a contract or provision of services to users, for compliance with legal obligations, for legitimate interest, and with the consent of the users.</p>
<h3 class="" style="text-align: justify;">Web Forms</h3>
<p style="text-align: justify;" class="">The personal data collected through the contact form on the website are used to respond to any inquiry made by the user through it.</p>
<p style="text-align: justify;" class="">The personal data collected in the order form are intended to process the necessary data for the proper management of your orders.</p>
<p style="text-align: justify;" class="">The data processing is legitimate based on the consent you give us by explicitly accepting the terms of processing informed through this privacy policy.</p>
<h3 class="" style="text-align: justify;">Data Recipients</h3>
<p style="text-align: justify;" class="">The personal data obtained through the web forms are registered and stored on electronic devices controlled and supervised by the data controller. Your personal data will not be communicated to third parties, unless such communication is based on a legal obligation or when, for the proper provision of the service or execution of the contract, it is necessary to communicate your data to third parties to process the payment (payment gateways), as well as to manage the delivery of products (transporters) in accordance with the needs of the service. For payments through other payment gateways, we recommend that the user review the privacy policy to understand how personal information is handled.</p>
<ul class="">
<li class="" style="text-align: justify;"><span style="font-size: 1rem;" class="">Redsys Servicios de Procesamiento, S.L. (“Redsys”), with an address in Madrid, Francisco Sancha Street, number 12, and CIF number B-85955367, which fully complies with the current legislation on the protection of personal data and with the confidentiality commitments of its activity. Redsys has adopted the necessary technical measures to maintain the required level of security.</span></li>
</ul>
<p style="text-align: justify; margin-left: 75px;" class=""><span style="font-size: 1rem;" class="">You can view their privacy policy at:</span></p>
<p style="text-align: justify; margin-left: 75px;" class=""><span style="font-size: 1rem;" class=""><a href="https:www.redsys.es/legal/20180223_politica_de_privacidad_web_publica_redsys.pdf" target="_blank" class="">https:www.redsys.es/legal/20180223_politica_de_privacidad_web_publica_redsys.pdf</a></span></p>
<ul class="">
<li class="" style="text-align: justify;"><span style="font-size: 1rem;" class="">PayPal (Europe) S.à.r.l. et Cie, S.C.A. (R.C.S. Luxembourg B 118 349), whose privacy policy establishes the appropriate security measures for the proper processing of users' personal data.</span></li>
</ul>
<p style="text-align: justify; margin-left: 75px;" class=""><span style="font-size: 1rem;" class="">You can view their privacy policy at:</span></p>
<p style="text-align: justify; margin-left: 75px;" class=""><span style="font-size: 1rem;" class=""><a href="https://www.paypal.com/es/webapps/mpp/ua/privacy-full?locale.x=es_ES#1" target="_blank" class="">https://www.paypal.com/es/webapps/mpp/ua/privacy-full?locale.x=es_ES#1</a></span></p>
<p class="" style="text-align: justify;"><span style="font-size: 1rem;" class="">In cases where data communication to third parties is not based on the legal grounds established in the previous section, data communication to other recipients will only occur if the user has given explicit consent.</span></p>
<p class="" style="text-align: justify;"><span style="font-size: 1rem;" class="">Strict criteria are maintained for selecting data processors, and a contractual commitment with each of them to comply with the obligations established in data protection laws.</span></p>
<p class="" style="text-align: justify;"><span style="font-size: 1rem;" class="">In case of international data transfers, Mudanzas Tucan, S.L. will ensure that the transfer of your personal data is carried out in accordance with applicable privacy laws and, in particular, that necessary contractual, technical, and organizational measures are applied, such as the standard contractual clauses approved by the European Commission.</span></p>
<p class="" style="text-align: justify;"><span style="font-size: 1rem;" class="">You can obtain more information about the personal data processing of our organization by requesting it by email at info@mudanzastucan.com or accessing it through the following link:</span></p>
<p style="text-align: center;" class=""><img src="https://www.mudanzastucan.com/uploads/images/2024-11-12_15-55-26.jpg" alt="" class=""><span style="font-size: 1rem;" class=""><br class=""></span></p>
<p style="text-align: center;" class=""><a href="https://consultoria.virtualsolutions.es/APP/DOCUMENTACION/ACTIVIDADES_TRATAMIENTO/VISTA_WEB/89515/98466825818493" target="_blank" rel="”nofollow”" class="">https://consultoria.virtualsolutions.es/APP/DOCUMENTACION/ACTIVIDADES_TRATAMIENTO/VISTA_WEB/89515/98466825818493</a><span style="font-size: 1rem;" class=""></span></p>
<h3 style="text-align: justify;" class=""><span style="" class="">Technical and Organizational Data Protection Measures</span></h3>
<p style="text-align: justify;" bis_skin_checked="1" class="">The systems have the necessary technical and organizational measures to guarantee the confidentiality and preservation of the personal data obtained through the website.</p>
<p style="text-align: justify;" bis_skin_checked="1" class="">The personal data collected from the website is processed using the HTML protocol with a valid SSL certificate.</p>
<span style="" class=""><p style="text-align: justify;" bis_skin_checked="1" class="">The personnel involved in data processing operations (access, editing, deletion, etc.) is trained, qualified, and committed to this data protection policy.</p>
<h3 style="text-align: justify;" class="">Data Retention</h3>
<p style="text-align: justify;" class="">The retention period for the data depends on the type of data collected and the purpose of the processing. The following criteria are applied:</p>
<ul class="">
<li style="text-align: justify;" class="">Data necessary for the management of inquiries, complaints, or orders will be retained as long as it is necessary to respond to such requests.</li>
<li style="text-align: justify;" class="">Once the legal relationship has been concluded, personal data will be retained for the period established by applicable laws and regulations (accounting, tax, etc.).</li>
</ul>
<h3 style="text-align: justify;" class="">User Rights</h3>
<p style="text-align: justify;" class="">Users can exercise their rights of access, rectification, deletion, limitation, opposition, and portability by submitting a written request to the email address: info@mudanzastucan.com</p>
<p style="text-align: justify;" class="">For the exercise of these rights, the request must include the following information:</p>
<ul class="">
<li style="text-align: justify;" class="">Name and surname of the user</li>
<li style="text-align: justify;" class="">Copy of the National Identity Document or equivalent document</li>
<li style="text-align: justify;" class="">Address for notification purposes</li>
<li style="text-align: justify;" class="">Clear request, including specific data or processing related to the rights being exercised</li>
<li style="text-align: justify;" class="">Date and signature of the user</li>
</ul>
<p style="text-align: justify;" class="">Mudanzas Tucan, S.L. will respond to the requests of the users within the maximum legal period established in data protection laws.</p>
<p style="text-align: justify;" class="">In case of non-compliance with data protection laws, the user may lodge a complaint with the Spanish Agency for the Protection of Personal Data (AEPD).</p>
<h3 style="text-align: justify;" class="">Changes to this Privacy Policy</h3>
<p style="text-align: justify;" class="">The data controller reserves the right to modify this Privacy Policy to adapt it to any legislative changes that may arise, changes in industry practices, or changes in the website. The new privacy policy will be published on this page with the date of its last modification.</p>
<p style="text-align: justify;" class="">This Privacy Policy was last updated on November 12, 2024.</p>